{"created":"2024-04-08T01:05:49.048259+00:00","id":2000111,"links":{},"metadata":{"_buckets":{"deposit":"fc4bcdc2-061d-4164-8dc7-8732f593b4c5"},"_deposit":{"created_by":11,"id":"2000111","owner":"11","owners":[11],"pid":{"revision_id":0,"type":"depid","value":"2000111"},"status":"published"},"_oai":{"id":"oai:ksu.repo.nii.ac.jp:02000111","sets":["14:8:1712538008026"]},"author_link":["22116"],"item_10002_biblio_info_7":{"attribute_name":"書誌情報","attribute_value_mlt":[{"bibliographicIssueDates":{"bibliographicIssueDate":"2024-03-01","bibliographicIssueDateType":"Issued"},"bibliographicPageEnd":"9","bibliographicPageStart":"1","bibliographicVolumeNumber":"44","bibliographic_titles":[{"bibliographic_title":"京都マネジメント・レビュー","bibliographic_titleLang":"ja"},{"bibliographic_title":"Kyoto Management Review","bibliographic_titleLang":"en"}]}]},"item_10002_description_5":{"attribute_name":"抄録","attribute_value_mlt":[{"subitem_description":"本論文は，顧客感動のロイヤルティへの影響力を，顧客満足のそれと対比させながら文献レビューによって明らかにしようとする試みである．1990 年代後半以降，ロイヤルティは顧客満足で十分に説明できず，むしろ顧客感動で説明できるのではないかと探求されてきたが，2020 年代になっても，それらは十分に解明されたわけではない．実際，小売業では相矛盾する結果も明らかとなっている．このような矛盾を解くアプローチには，（1）調査に埋め込まれた何らかの条件が結果の相違を招いたのではないかと考えるアプローチと，（2）顧客感動や顧客感動の水準は非線形なカーブを示すのではないかと考えるアプローチの2 つあることが文献レビューにより明らかとなった．","subitem_description_type":"Abstract"}]},"item_10002_publisher_8":{"attribute_name":"出版者","attribute_value_mlt":[{"subitem_publisher":"京都産業大学マネジメント研究会"}]},"item_10002_source_id_11":{"attribute_name":"書誌レコードID","attribute_value_mlt":[{"subitem_source_identifier":"AA1167166X","subitem_source_identifier_type":"NCID"}]},"item_10002_source_id_9":{"attribute_name":"ISSN","attribute_value_mlt":[{"subitem_source_identifier":"1347-5304","subitem_source_identifier_type":"PISSN"}]},"item_10002_version_type_20":{"attribute_name":"著者版フラグ","attribute_value_mlt":[{"subitem_version_resource":"http://purl.org/coar/version/c_970fb48d4fbd8a85","subitem_version_type":"VoR"}]},"item_creator":{"attribute_name":"著者","attribute_type":"creator","attribute_value_mlt":[{"creatorNames":[{"creatorName":"WAKUTA, Ryuji","creatorNameLang":"en"},{"creatorName":"涌田, 龍治","creatorNameLang":"ja"},{"creatorName":"ワクタ, リュウジ","creatorNameLang":"ja-Kana"}],"familyNames":[{},{},{}],"givenNames":[{},{},{}],"nameIdentifiers":[{}]}]},"item_files":{"attribute_name":"ファイル情報","attribute_type":"file","attribute_value_mlt":[{"accessrole":"open_access","date":[{"dateType":"Available","dateValue":"2024-04-08"}],"displaytype":"detail","filename":"KMR_44_1.pdf","filesize":[{"value":"548 KB"}],"format":"application/pdf","licensetype":"license_note","url":{"label":"KMR_44_1.pdf","url":"https://ksu.repo.nii.ac.jp/record/2000111/files/KMR_44_1.pdf"},"version_id":"4bb5de1c-684c-4550-99a3-932977b657b1"}]},"item_keyword":{"attribute_name":"キーワード","attribute_value_mlt":[{"subitem_subject":"ロイヤルティ","subitem_subject_language":"ja","subitem_subject_scheme":"Other"},{"subitem_subject":"顧客感動","subitem_subject_language":"ja","subitem_subject_scheme":"Other"},{"subitem_subject":"顧客満足","subitem_subject_language":"ja","subitem_subject_scheme":"Other"},{"subitem_subject":"Loyalty","subitem_subject_language":"en","subitem_subject_scheme":"Other"},{"subitem_subject":"Customer Delight","subitem_subject_language":"en","subitem_subject_scheme":"Other"},{"subitem_subject":"Customer Satisfaction","subitem_subject_language":"en","subitem_subject_scheme":"Other"}]},"item_language":{"attribute_name":"言語","attribute_value_mlt":[{"subitem_language":"jpn"}]},"item_resource_type":{"attribute_name":"資源タイプ","attribute_value_mlt":[{"resourcetype":"departmental bulletin paper","resourceuri":"http://purl.org/coar/resource_type/c_6501"}]},"item_title":"顧客感動と顧客満足のロイヤルティへの影響力に関する文献レビュー","item_titles":{"attribute_name":"タイトル","attribute_value_mlt":[{"subitem_title":"顧客感動と顧客満足のロイヤルティへの影響力に関する文献レビュー","subitem_title_language":"ja"},{"subitem_title":"Impact of Customer Delight and Customer Satisfaction on Loyalty : A Literature Review","subitem_title_language":"en"}]},"item_type_id":"10002","owner":"11","path":["1712538008026"],"pubdate":{"attribute_name":"PubDate","attribute_value":"2024-04-08"},"publish_date":"2024-04-08","publish_status":"0","recid":"2000111","relation_version_is_last":true,"title":["顧客感動と顧客満足のロイヤルティへの影響力に関する文献レビュー"],"weko_creator_id":"11","weko_shared_id":-1},"updated":"2024-04-08T01:16:42.333015+00:00"}