{"created":"2024-09-04T03:20:56.623327+00:00","id":2000225,"links":{},"metadata":{"_buckets":{"deposit":"09f02409-eac5-4797-a52d-318517770c17"},"_deposit":{"created_by":11,"id":"2000225","owner":"11","owners":[11],"pid":{"revision_id":0,"type":"depid","value":"2000225"},"status":"published"},"_oai":{"id":"oai:ksu.repo.nii.ac.jp:02000225","sets":["14:226:1725414013867"]},"author_link":["22597"],"item_10002_biblio_info_7":{"attribute_name":"書誌情報","attribute_value_mlt":[{"bibliographicIssueDates":{"bibliographicIssueDate":"2024-09-10","bibliographicIssueDateType":"Issued"},"bibliographicPageEnd":"79","bibliographicPageStart":"75","bibliographicVolumeNumber":"19","bibliographic_titles":[{"bibliographic_title":"京都産業大学総合学術研究所所報"}]}]},"item_10002_description_5":{"attribute_name":"抄録","attribute_value_mlt":[{"subitem_description":"顧客の迷惑行為や，近年「カスハラ」として社会問題になっている顧客の機能不全行動は，サービス産業の生産性向上を阻害し従業員の離職やウェルビーイングに悪影響を与える要因としてサービス・マーケティング研究では解決すべき課題の1 つであると考えられている。店舗や施設といったサービス・エンカウンターにおける顧客の機能不全行動を防止し，サービス提供者と顧客との価値共創を促進するためには，顧客の機能不全行動を理解することが重要となるが，機能不全行動の具体的な行為については先行研究において一貫しておらず，業種や業態ごとの機能不全行動の違いに関心が払われてこなかった。この研究では，顧客の機能不全行動を防止するために必要な，機能不全行動の尺度開発および業種や業態ごとの違いについて明らかにする。","subitem_description_type":"Abstract"}]},"item_10002_publisher_8":{"attribute_name":"出版者","attribute_value_mlt":[{"subitem_publisher":"京都産業大学総合学術研究所"}]},"item_10002_source_id_11":{"attribute_name":"書誌レコードID","attribute_value_mlt":[{"subitem_source_identifier":"AA11879037","subitem_source_identifier_type":"NCID"}]},"item_10002_source_id_9":{"attribute_name":"ISSN","attribute_value_mlt":[{"subitem_source_identifier":"1348-8465","subitem_source_identifier_type":"PISSN"}]},"item_10002_version_type_20":{"attribute_name":"著者版フラグ","attribute_value_mlt":[{"subitem_version_resource":"http://purl.org/coar/version/c_970fb48d4fbd8a85","subitem_version_type":"VoR"}]},"item_creator":{"attribute_name":"著者","attribute_type":"creator","attribute_value_mlt":[{"creatorNames":[{"creatorName":"UEMOTO, 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industries","subitem_subject_language":"en","subitem_subject_scheme":"Other"},{"subitem_subject":"scale development","subitem_subject_language":"en","subitem_subject_scheme":"Other"},{"subitem_subject":"factor analysis","subitem_subject_language":"en","subitem_subject_scheme":"Other"},{"subitem_subject":"cluster analysis","subitem_subject_language":"en","subitem_subject_scheme":"Other"}]},"item_language":{"attribute_name":"言語","attribute_value_mlt":[{"subitem_language":"jpn"}]},"item_resource_type":{"attribute_name":"資源タイプ","attribute_value_mlt":[{"resourcetype":"departmental bulletin paper","resourceuri":"http://purl.org/coar/resource_type/c_6501"}]},"item_title":"特定課題研究「サービス・エンカウンター・トランスフォーメーションに関する研究」研究経過報告書","item_titles":{"attribute_name":"タイトル","attribute_value_mlt":[{"subitem_title":"特定課題研究「サービス・エンカウンター・トランスフォーメーションに関する研究」研究経過報告書","subitem_title_language":"ja"},{"subitem_title":"Summary of Research Progress about Service Encounter Transformation","subitem_title_language":"en"}]},"item_type_id":"10002","owner":"11","path":["1725414013867"],"pubdate":{"attribute_name":"PubDate","attribute_value":"2024-09-04"},"publish_date":"2024-09-04","publish_status":"0","recid":"2000225","relation_version_is_last":true,"title":["特定課題研究「サービス・エンカウンター・トランスフォーメーションに関する研究」研究経過報告書"],"weko_creator_id":"11","weko_shared_id":-1},"updated":"2024-09-04T03:27:25.229164+00:00"}